Take a lot is a ****

I have returned items for a refund , Takealot | Refund Request | RFN-t539-qxdx. The amount was short payed and I have logged a call till today no resolution. I’m ****ed because no one is giving me a straight answer. This below email was last sent by Nicole, till today nothing Nicole.S (takealot.com) Jan 5, 2024, 14:03 GMT+2

Good day Tlhoriso, Thank you for contacting Takealot.com. Kindly allow us some time to escalate your query to our finance team for assistance. Once we receive feedback we will be sure o inform you about it. Regards, Nicole.S