TAKE A LOT IS A ****!! 2 ITEMS STILL NOT DELIVERED! Service SUCKS

I am writing this review to express my disappointment regarding the services provided by Takealot. On the 30th of October 2023 order number ***, I ordered 4 items and till today I still haven't received my 2 missing items. The courier guy came a day late with broken and damaged items, and he couldn't explain why my items were damaged, he only said the guy who was supposed to deliver my items a day before might have broken them. I then phoned to log a return as advised by the courier guy, I spoke to an agent by the name of Clintena. A ,who assured me that they had logged a return for me and I would be assisted the following day. As expected no call from Takealot or their agent to provide an update, i phoned and spoke to another unhelpful agent by the name of Nande.M who gave a copy-and-paste story that I should log a return myself. I advised the agent that i could not log a return on the portal since the items were nonreturnables. Day3 I spoke to Shalton.W who promised me that my issue is now with the order fulfillment department even after I had explained that the previous agent advised me to log a return and there is no return that was logged for me, i then asked him to give me a ref for that return he's talking about, he only could give me my order number above.

Day 4 spoke to Keegan.D who gave me a different story that I should have sent them pictures of the broken items, which luckily I had taken on the day of delivery and sent to him but nothing happened.

Day 5 spoke to Ayathandwa who asked for the same pictures that I sent to Keegan.D and told me again to wait for an update after 2-3 Hours, till today I haven't heard anything from Him.

Day 6, spoke to Kwezi.M who asked for the same pictures again and I had to explain to him that he should look at the interactions I've had with his colleagues to find those pictures. While with him on the line he confirmed that he found the pictures and that he would escalate to the order fulfillment department.

Day 7 I spoke to Fezekazi who put me on hold for 30+mins on the line after I asked for her team lead.

Day 8 I spoke to Azana who sounded helpless and said his supervisor would give me a call within 24 hours. I am highly disappointed that a company like Takealot would give a customer a run-around and not have progress updates and communication as they do when they process our payments online when ordering. I wish their service department was as efficient as their digital order journey.

I really don't know why is taking them so long to assign someone to take ownership and process my items and thereafter they will deal with their delivery team. The way this is being handled someone would swear that I owe Takealot. The next email will be going directly to their Group CEO Mamongae Mahlare