Take A Lot Induction Stove Return Frustrations

I sent an Induction Stove back which was faulty; I was not aware that I needed to put the pots which came with the Stove in the package/box. I should have been told that when I delivered the stove. Anyway, I went back for the second time with the pots. Now I am being told that they cannot trace the pots because these pots were brought after the stove! How ridiculous is that? I gave the ladies the return reference number, they took pictures of the items, and now I am not getting any response from the people that I have communicating with via email. The status of my return says: Return Declined

Tracking Details Reference: RRN-9b3e-cdc5

Return method: Click and Drop

Date created: 2021-01-19

Status: Return concluded

Date Time Status 2021-01-19 08:29 Return requested 2021-01-19 08:29 Eligibility confirmed 2021-01-19 08:30 Collection scheduled 2021-01-19 18:10 Received at warehouse 2021-01-20 10:39 Accessories missing 2021-01-23 09:52 Received at warehouse 2021-01-23 09:52 Return declined 2021-01-23 09:52 Return concluded