Take a lot - incompency is incomprehensible

Hello everybody, if you are wondering who the Chairman that stepped down as CEO of Take-a-lot is, that would be Mr Kim Reid Let's see if he is man enough to contact an INTERNATIONAL CLIENT!!!!

Yes l am calling you out.

Mr Kim Reid

Your company Take a lot now a subsidiary of Multichoice, sucks & not in a good way. You don't deserve any stars let alone 1. My mom always said if you got nothing nice to say, then it's best just to keep quite.

Trust me when l say l nor my international client have anything nice to say about take a lot at this point in time & we are both biting our tounges here.

Yes mistakes get made its human & natural but for the love of it OWN up to it, say yes we missed 8 ball, let's find a solution to rectify the mistake. It's that simple. Your company bombed on an international client's order.

STOP trying to make it the consumers fault & make them jump through hoops to fix the company' mistakes. Please answer the following for us all.

1) How does the delivery drivers know what's exactly in the packages?? - that is personal & private, or does the Popi act only happen when it convenient for you??

2) how does one return a ghost item exactly??

Get one person to deal with the issue at hand not the whole flipping call center, which is infuriating to say the least. We both must have gone through between 10-15 agents trying to sort out the following: 1 misplaced order, 1 wrong order how the hell does someone-else's **** land up within an order & getting refunds seems to be nightmare.

I have even spoken to people within & still they mess up. What part of l DID NOT GET ITEM A do they not understand??

What part of I received SOME OTHER ITEM WE NEVER ORDERED do they not understand??

Photos were provided yet they still royally ***** up. It's mind boggling.

The Client is sitting 14000km away in another country. They've done everything that's been asked of them & then some. Now fix the mistake. It's that simple.

It is also mind boggling that a ghost item can be returned.

I have returned YOUR item that was NEVER INTENDED for me.

The incompency within take a lot is absolutely mind blowing.

I want YOU not one of your employees to contact both myself & the client who placed the order as a gift, to please explain the utmost & complete incompency within. Take a lot has our contact details.

As you said in an interview its just about making a profit & not caring about the consumers.

Being a numbers guy it seems you've forgotten the golden rule. Without customers you wouldn't have a company. Clients made you & clients can break you.

As these two famous sayings go:

1) Money talks & bull**** walks.

2) Actions speak louder than words.

So the big question is this, which category would you like to be placed in??