Take a lot have no idea how to handle unset and disappointed clients.

I have had great service from Take a Lot until this order. I was told that my order was out on delivery on Sunday between 8 - 5pm. I was then told after 5pm that the order was delayed. Then i was told it was lost. Then it was found and delivery would take place on Wednesday. This was all via text messages. Early Wednesday morning the Take a lot delivered my order. On opening the box only half my order was there. I rang Take a Lot and spoke to Jessica Nzimasa. She has no client service abilities. Finally she understood my frustrations and said she would sort out the problem. She then emailed me the following: From: Jessica Nzimasa (Takealot.com) [mailto:***] Sent: Wednesday, 11 December 2019 08:36 To: Peter Wrench Subject: takealot.com Re: Phone call from: Caller ***

##- Please type your reply above this line -## Your request (Phone call from: Caller ***) has been updated. Jessica Nzimasa (takealot.com) Dec 11, 08:35 SAST Hi Mr Wrench,

Thank you for contacting takealot.com,

As per our conversation, according to the communication between us and the courier facility reference ***5 had been found and is on its way to being delivered to you today.

I do apologize for the beginning of our conversation and for the service you have received from us.

Kind regards, Jessica Nzimasa

[OL4076-42K4]

I was under the impression that my problem was sorted out. I waited all day for my delivery. No delivery and no communication from Take a Lot.

Today i phoned Take a lot again, after holding for 15 mins and being told the same story i asked to speak to a supervisor or manager. On my second request this happened. The supervisor said she would investigate and revert soonest. Soon after I received a call from Take a lot tele staff to tell me that her manager was on the line to the branch and my delivery would be delivered today by 5pm. I said that i need a time commitment and I want to speak to her supervisor. The supervisor told me she was unaware that the tele staff had rang me and the she was still investigating and would ring be back. They seem to have no idea how to handle unset and disappointed clients.