Take A Lot, gives a little.

I placed an order just to be told I have to wait two weeks as the product needs to be ordered from the supplier. I patiently waited but then got an email on Monday stating that they will not be able to fulfill the order. I placed an order for a similar product, booking delivery for today (5 December). I specifically planned my week to make sure I am home all day today to receive it but nothing. Then o get a notification that delivery needs to be rescheduled as the recipient wasn't available to receive the order. How does that work? I was expecting delivery all day? Tried calling the number provided, but really unreasonable to wait longer than the 45mins I already held on the line without any answer.