Take a lot doesn’t want to refund me.

Order #***7 . I received the wrong item, which I could only identify after opening the package. Opening packaging to verify the contents does not constitute “use,” especially when the mistake was due to an incorrect item being supp****. As instructed by the team, I returned the incorrect item, and I was informed that I would receive a refund within 5 days because the correct product was not available. Despite this, I have now been informed that Takealot is refusing to refund me.because I used the item.