Take a Lot dishonesty, refuse to refund me for a couch that was damaged by their collection team and damages caused to my property by Take a lot collection team

I am beyond disappointed with Takealot’s service and handling of my defective couch return. Not only was the couch, purchased in July 2024, delivered with multiple defects (loose stitching, discolored fabric, and a loose ottoman lining), but it was further damaged by Takealot’s reckless collection team. They broke the couch’s shelving, chipped its feet, and caused scratches while mishandling it through my door, damaging my property, including my doorframe, tiles, and front door.

Despite presenting undeniable evidence (photos and videos) of the damage caused by their team and the couch’s initial defects, Takealot has refused to accept my return. They falsely claimed the damage is “user-caused,” ignoring the clear warranty coverage. Their so-called evaluation of the couch was conducted within minutes of arrival at their facility—an impossible timeframe to assess all the defects properly.

What’s worse, Takealot has ignored my repeated emails and calls. Their lack of accountability, poor communication, and disregard for customer complaints is appalling. I am left without a couch, with property damages caused by their team, and no resolution in sight.

Takealot’s handling of this matter is dishonest, unprofessional, and unacceptable. I will be escalating this issue to the Consumer Ombudsman and pursuing legal action for both the refund and the property damages. I will also ensure their poor service is exposed across social media platforms.

Consumers deserve better than this. Takealot, do better. Respond to your customers and take responsibility for your mistakes.