Take-a-lot delivered a laptop to "RECEPTION" and I'm to carry the loss

I logged a call to return a laptop. Upon enquiry why the credit is not reflecting I'm told that the laptop was returned to me. It was accepted on my behalf by "RECEPTION". I wanted a refund, on whose instruction did Take-a-lot return it to this unknown "RECEPTION". Take-a-lot please don't be ******** and return my money. I personally delivered the laptop back to your depot. Where you guys took it subsequently is failures on your controls and is all on you, please refund me.