ME
Mohammed E
1 reviews | Active since Apr 2014
22 Jun 2015, 09:34
Take A Lot BUT Give YOU Little
I ordered a product on line on 1/6/2015 paid the same day and I have been getting nowhere on have my funds confirmed and order being received, i have spoken to 5 CALL CENTER AGENTS they all promised it will be resolve they ALL sent me emails that it has been resolved but till NOW 21days later it is still not resolve i am at the end of my TETHER with these people their lack of accountability is incredible to say the least, I hope after this i will have this issue resolved once and for all
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takealot.com's replyOfficial
22 Jun 2015, 09:52Hello siddique001,
We're sorry for the troubles you've had with this payment. We've gone over the communication exchanged between yourself and our customer service team and noted that Elzita e-mailed you on the 13th with feedback and assistance to getting the matter resolved. As she confirmed, the matter was addressed with Payfast who provided feedback and steps on how to complete the payment by following the correct payment process.
You've not rep**** to this e-mail so we've instructed our complaints team to resend it to you and give you a call to assist in following the instructions to make sure payment is processed soonest.
Kind Regards,
takealot.com
Sincerely,
takealot.com
We're sorry for the troubles you've had with this payment. We've gone over the communication exchanged between yourself and our customer service team and noted that Elzita e-mailed you on the 13th with feedback and assistance to getting the matter resolved. As she confirmed, the matter was addressed with Payfast who provided feedback and steps on how to complete the payment by following the correct payment process.
You've not rep**** to this e-mail so we've instructed our complaints team to resend it to you and give you a call to assist in following the instructions to make sure payment is processed soonest.
Kind Regards,
takealot.com
Sincerely,
takealot.com
takealot.com's reply22 Jun 2015, 09:52
Official
Hello siddique001,
We're sorry for the troubles you've had with this payment. We've gone over the communication exchanged between yourself and our customer service team and noted that Elzita e-mailed you on the 13th with feedback and assistance to getting the matter resolved. As she confirmed, the matter was addressed with Payfast who provided feedback and steps on how to complete the payment by following the correct payment process.
You've not rep**** to this e-mail so we've instructed our complaints team to resend it to you and give you a call to assist in following the instructions to make sure payment is processed soonest.
Kind Regards,
takealot.com
Sincerely,
takealot.com
We're sorry for the troubles you've had with this payment. We've gone over the communication exchanged between yourself and our customer service team and noted that Elzita e-mailed you on the 13th with feedback and assistance to getting the matter resolved. As she confirmed, the matter was addressed with Payfast who provided feedback and steps on how to complete the payment by following the correct payment process.
You've not rep**** to this e-mail so we've instructed our complaints team to resend it to you and give you a call to assist in following the instructions to make sure payment is processed soonest.
Kind Regards,
takealot.com
Sincerely,
takealot.com