TAKE A LOT AND PAYFLEX NIGHTMARE!!!

Good day,

I am writing to formally raise an urgent concern regarding an order placed through Takealot using Payflex as the payment method.

Order Number: *** Payment Method: Payflex Amount Settled: R932.66 Payment Date: 18 April 2026

I have made full settlement of the outstanding balance on this order. The funds have been successfully deducted from my bank account. However, my Payflex account continues to reflect an outstanding balance.

Despite multiple attempts to resolve this directly with PayFlex, including several emails and submissions via their contact form, I have received no response. I am effectively being ignored, and I am now at risk of being double debited.

As this transaction originated via Takealot, I am requesting your urgent intervention in this matter. It is deeply concerning that a payment partner associated with your platform is failing to provide basic customer support and accurate account reconciliation. I am also escalating this to NCR and consumer counsel. I will not be treated like this!!!