Take A Lot and horrible service and product

My experience with them is so bad. I place orders with them and then they deliver the incorrect items. It happened to me a few times and now recently. The service is so bad no words can describe how unprofessional the staff is. I purchased on the 26 Oct for items over R 600 plus the collection fee. I received information that the order is ready to be collected. I went to pick up on Monday 28 Oct. When I received my order it was a small box with a pen inside. How disappointing the collection was made at Rivonia Cambridge Office Park. The staff there was not helpful at all. My common sense told me to open the box because how could four items fit in such small box. I logged a return on all four items separately, the app does not allow to return the order you must select one item at a time. I requested a return on all four items. I do not received any feedback I phoned take a lot and the staff is very *********** to assist. It is now 7 days I received a notification that a parcel is ready for collection again at the same place. It is only one of the items. I asked what about he rest of the items. No response and if there is a response it is the same email after another. Well I have come to a decision after this I will inform take a lot to close my account. They are not professional to handle customers and sorting out issues. I have asked a lot of people what do they think of take a lot they said they always deliver the incorrect items or they don't send the complete order. Once a lady that works with me she purchased a sewing machine from take a lot. They took like almost two weeks to deliver and when she finally received her sewing machine all the parts was not in the box. My honest opinion with regards to take a lot service and responsibility is ........... no words can explain. All I want is for my items to arrive and then I am done with take a lot.