take a lot - and don't give a ****

To whom It may concern.

I would like to express my utter disappointment in the purchases I made with your business recently.

My sister’s birthday was coming up and I wanted to surprise her with a Fujifilm Instax Mini 9 Instant Camera Bundle - Flamingo Pink , I know she has wanted it for a while now. I looked where I would be able to find this camera and was introduced to Take-a-lot. Com . I heard about them and decided to order the camera, to my surprise, I placed an online order and it all went smoothly and with no hassle the Monday morning (16th April 2018), I also received an email immediately to say payment was successful and that my package would be delivered on Wednesday, 18th April 2018(Reference: RRN-5b7b-8e78 )and (Reference: RRN-eecc-3c9b ). This made me excited as it would give me enough time to surprise my baby sister on her special day (We just lost our Mother in January – this would be her first birthday without my Mom). I was so excited and I can honestly say , that I was waiting in anticipation. I figured that it would take them until mid-day to deliver my package. And I was so chaffed with myself, because this would mean I wouldn’t have to run around the weekend to see where I could possible get this camera, meaning I would have plenty of time to wrap this gift for a surprise to my sister. On Wednesday 18th April 2018 @ around 14h30 I receive an email to advise that my “Return request” has been processed. I could not understand what this meant, I then log back into my take-a-lot account to see what is happening. I find no information of any kind, just that my package is still en-route. I then try to contact them by clicking “help”, which was no help at all. I then Google the address and found a number for them.

I call the number and I speak to a guy called Yusery, at this point I’m very irritated, he calms me down and advises me that there was a “hub change “ and that this just meant that they had to change the courier company that they used, as a result they had to send the package back to the warehouse. He then reassured me several times that my order will arrive the next day. I even ended up explaining to him that I need this package a.s.a.p. He again, very cheerfully tells me not to worry and that it will be sorted out the next day. After speaking to him I head home from work I get home and find that I have now received 2 emails from Take-a lot saying “Return Item Credited”

The next day (My sisters big day - 18th Birthday) I am extremely anxious, it is 10am and I cant wait any longer, I call them again , I speak to a lady Nicole, who I explain my story too, she then advises me that she does not understand what has happened but that I would now need to replace my order and that my package would then be delivered hopefully the next day. I am furious and say that this is unacceptable, but she could care less and very nonchalantly advised me that I can either replace the order or get a refund which would take 3-4 working days. I was extremely disappointment as I do online shopping quite often through other companies and have never found this error with my purchases before. (This is now also the day of my husbands birthday). I am now inconvenienced at my own expense to look for a resolution with other retailers who could possibly assist me. I have also not even received any apology or a regret email from Take – a –lot with regards to the entire situation.

I will never do any kind of business with Take –a lot .

You have unfortunately lost what could have been a Brand ambassador for your business and a loyal customer, because of this I am unable to recommend your business to any of my family, friends, business associates or any social media platforms.

PS: You have taken-a- lot of my time and money for nothing…

Sincerely a very Disappointed , Consumer….