Take a lot agents don't read to understand the query

I am so frustrated by the agents attending to my query. I don't think they want to understand the query because I was very clear on the email I sent relating to the shoe rack and not having the original box of the item. It's the ignorance for me that's really throwing me off. My question hasn't been answered but emails are sent that don't answer my question.

Can someone from take a lot please take time to read my email and understandable it please? Michael has done a really terrible job!the agent is ******** and not to mention Jarryd.c who failed to take over the escalation or whatever he was doing for Micahel. Appalling!

Someone more trained and senior needs to take a look at an easy query which was made very difficult by useless agents.