TAKE A ****.

Atrocious & Pathetic. Pathetic. Pathetic. Pathetic.

It's nearly 7pm and my delivery has not arrived. It was supposed to arrive yesterday before 5pm, it didn't. I'm told they brought a truck that is above the estates capacity, they rescheduled the delivery to today and they still came with the same truck. What level of utter incompetence is this!!!!

Your call centre is equally inefficient. They stopped responding to my messages, meanwhile the teleprompter says they're working hours are until 7pm on a Friday - BULL****!!.

I removed the fridge yesterday to make way for the new fridge, AS THEY COMMUNICATED, it would arrive on Thursday. It didn't and now they food is sitting and rotting.

You would think it's common courtesy to then deliver what tou couldn't yesterday as a priority the following day. But it's 7pm and nothing.

I REPEATEDLY asked them to ensure the deliver comes before 1pm. I had to miss my flight due to all of this complete incompetence. Someone will be held accountable for my flight ticket as well as the food that's now wasted. THIS IS OUTRAGEOUSLY PATHETIC. The worst service imaginable.

The branch contact details all don't work. The branch manager, Nkosingiphile Mlungwana, doesn't deserve his designation. Zero responsibility or accountability to customers. I would highly recommend he is retrained or removed from his position. He was asked to bring a smaller car to assist to transport the item in, when following up he indicated he forgot and then continued to ignore future calls. DISGUSTING.

Sies. I've never been more disappointed in a brand and it's personnel. The inconvenience caused is beyond belief or measure.

Lesson learned. I'd rather queue and buy my things from a physical shop. Even Temu & Shein give better service than this.

Sies. Nxa.