Takalot you too big to really care

what a poor showing , take a lot maybe fast on delivery but on collections and customer queries they really slow and poor, we feel cheated , Discovery insurance compelled us a voucher from take a lot to replace a tv set damaged during a storm , we saw, we ordered , a week later we received the Tv ,on installation we found the 55"Hisense had a defect , we submitted a return (collection) online , they scheduled for collection on the 13th December , they postponed to the 17th december ,now the DRAMA , on the said day no one arrived, just a sms saying an attempt to collect was made ,we call to query the same day , only to be told a driver came , my cctv and my son and my gardener says no one showed up, we were promised the next day , as i write waiting on the call to Deneys who said she needs to follow protocol and again log a query , i demand to speak to a supervisor who finally comes on the phone "Amina"who finally was about to give me the courier details only for my call to drop (VODACOM SUCKS - wait for that review), i called back to be told she went on a bathroom break ,,,, really ,,, is this how corporate service works ,,, take our cash ,, bank it ,,, and no call backs or feedback , All a customer wants is peace of mind ,rather then giving a piece of my mind ,