RP
Robert P
1 reviews | Active since Jul 2012
27 Oct 2015, 12:18
Takalot say they'll refund, but don't.
I purchased something from Takealot. It turned out to be the wrong thing. I returned it. I was advised I had a credit. After I had no reason to use the credit for several weeks, I requested it be refunded to me. Michael Morgan took my call. He said it would be. It was not refunded. Two weeks later I phoned again and repeated my request for a refund. Kishmya Martin took my call. She said it would be refunded. That was yesterday. Still it has not been refunded. I don't know how else to get them to refund my money. Consumer commissioner?
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takealot.com's replyOfficial
27 Oct 2015, 13:23Hello Robert Patrick,
We're sorry for the delay in getting your refund request processed and appreciate you taking our complaints team's call earlier to address this matter. As requested we'll liaise with our finance team to confirm why the request wasn't actioned the first time around. We'll also make sure that your refund is processed soonest and will provide you with a proof of payment as confirmation.
Our complaints team will be in touch with you again as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
We're sorry for the delay in getting your refund request processed and appreciate you taking our complaints team's call earlier to address this matter. As requested we'll liaise with our finance team to confirm why the request wasn't actioned the first time around. We'll also make sure that your refund is processed soonest and will provide you with a proof of payment as confirmation.
Our complaints team will be in touch with you again as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
takealot.com's reply27 Oct 2015, 13:23
Official
Hello Robert Patrick,
We're sorry for the delay in getting your refund request processed and appreciate you taking our complaints team's call earlier to address this matter. As requested we'll liaise with our finance team to confirm why the request wasn't actioned the first time around. We'll also make sure that your refund is processed soonest and will provide you with a proof of payment as confirmation.
Our complaints team will be in touch with you again as soon as they've received the necessary feedback.
Kind Regards,
takealot.com
We're sorry for the delay in getting your refund request processed and appreciate you taking our complaints team's call earlier to address this matter. As requested we'll liaise with our finance team to confirm why the request wasn't actioned the first time around. We'll also make sure that your refund is processed soonest and will provide you with a proof of payment as confirmation.
Our complaints team will be in touch with you again as soon as they've received the necessary feedback.
Kind Regards,
takealot.com