Takalot say they'll refund, again, but don't.

Last week I complained that Takealot had promised to refund me, but had failed to do so. A lady called Nuraan Samaai contacted me. She apologised. She promised to sort it out. She has not done so. I have spent an inordinate amount of time phoning Takealot. You can't phone a particular person. The switchboard cuts off calls. Every new call centre operator takes details. They send generic emails. They refrain from providing written explanations or undertakings. They phone from unidentified numbers to my cell phone, even when they have undertaken to write back. Specific people cannot be emailed. They have one email address for the entire business [Email Removed] No-one can provide genuine answers. Instead of being refunded, my credit was inexplicably doubled. Their business seems to be a mess. I still don't have my money back.