Takalot allow companies to sell products who rip clients off, and then reject the reviews!

I'm posting a warning to other consumers considering purchasing from Instant Pot via Takalot. We purchased an Instant Vortex Plus 8-in-1 VersaZone Air Fryer (8.5L) on 20 March 2025. By Nov 2025, while still within the warranty period, the drawer basket did not fit snugly.Looking at other reviews this seems to be a common problem. We logged a warranty return.We were informed that the basket was “damaged” and that this invalidated the warranty. The basket was not dented, bent, or damaged when it was returned. Despite disputing this, we were forced to pay for a new basket which we did. When the unit was returned, we discovered that the inner tray was missing. This tray was part of the original unit and was sent in with the return. When we raised this issue, we were told that the tray was “never sent”. In summary, A valid warranty claim was rejected without proof, We were charged for a replacement part that should have been covered, An essential component of our appliance was lost while in their possession. Responsibility for their own handling error was simply denied. At no point was accountability taken. At no point was a fair resolution offered. The approach throughout has been dismissive, defensive, and consumer-hostile. This experience raises serious concerns about:How Instant Pot assesses warranty claims, Whether returned items are properly tracked, How easily customers are blamed when things go wrong. If you're considering purchasing an Instant product, be aware: your warranty may be rejected without evidence, you may end up paying for their mistakes. I strongly regret this purchase and will not support this brand again. I wanted to place this review on Takalot but it was rejected with the following message "

23 Dec 2025 Thank you for informing us that this was not what you ordered. However, your review needs to be related to your product experience.