BN
Belinda N
1 reviews | Active since Jun 2013
08 Sept 2015, 12:15
Tablet
I've sent back my sons tablet a month ago, first they've sent it back to the wrong supplier, then they got it back and sent it to the correct supplier. Now the supplier says the tablet has water damage and I must pay. I know for a fact the tablet did not get water damage. It still worked 100 % the previous night and the next morning it was just dead. And wasn't stored in a place where it could get water damage overnight. Now my question is, did the tablet get water damage in the month it was at Takealot, being sent back and forwards to suppliers??<br> <br> Yes, the lady that is trying to help me is very friendly, but from [URL Removed] side, it's just sorry, pay for you tablet to get fixed or we send it back unrepaired.<br>
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takealot.com's replyOfficial
08 Sept 2015, 12:58Hello belinda22,
We understand your disappointment with the outcome of your return request. Takealot has a 6-month replacement warranty. When an item is returned outside this period and has an additional supplier's warranty, the item will be sent to the supplier to assess under their warranty. The outcome of this assessment is not something that takealot has control over and we'll therefore not be able to assist with this request further other than facilitate the repair.
We're sorry that we don't have better news for you. Our complaints team will be in touch shortly to confirm whether you'd like to take the supplier up on their repairs offer.
Sincerely,
takealot.com
We understand your disappointment with the outcome of your return request. Takealot has a 6-month replacement warranty. When an item is returned outside this period and has an additional supplier's warranty, the item will be sent to the supplier to assess under their warranty. The outcome of this assessment is not something that takealot has control over and we'll therefore not be able to assist with this request further other than facilitate the repair.
We're sorry that we don't have better news for you. Our complaints team will be in touch shortly to confirm whether you'd like to take the supplier up on their repairs offer.
Sincerely,
takealot.com
Best regards,
takealot.com's reply08 Sept 2015, 12:58
Official
Hello belinda22,
We understand your disappointment with the outcome of your return request. Takealot has a 6-month replacement warranty. When an item is returned outside this period and has an additional supplier's warranty, the item will be sent to the supplier to assess under their warranty. The outcome of this assessment is not something that takealot has control over and we'll therefore not be able to assist with this request further other than facilitate the repair.
We're sorry that we don't have better news for you. Our complaints team will be in touch shortly to confirm whether you'd like to take the supplier up on their repairs offer.
Sincerely,
takealot.com
We understand your disappointment with the outcome of your return request. Takealot has a 6-month replacement warranty. When an item is returned outside this period and has an additional supplier's warranty, the item will be sent to the supplier to assess under their warranty. The outcome of this assessment is not something that takealot has control over and we'll therefore not be able to assist with this request further other than facilitate the repair.
We're sorry that we don't have better news for you. Our complaints team will be in touch shortly to confirm whether you'd like to take the supplier up on their repairs offer.
Sincerely,
takealot.com
Best regards,