1 reviews | Active since Oct 2014
System Error lead to me not getting my chosen item
Today (31 Oct 2015) I promptly checked the takealot app at 09h02, to see what daily deals were on offer. I noticed that there was a Toshiba portable H/Drive on sale for R499. I promptly added it to my cart and attempted to purchase it numerous times but to no avail as the app gave an error stating \unable to p**** item"or something to that effect. <br> <br> I tried calling TakeALot at 09h36 but recieved no response to the point that I finished my airtime. I then recieved a call from a lady from *** at 14h03 to enquire as to why I had phoned takealot. I advised her of the occurrence but she advised that there was a system error which prevented my from completing my purchase and once the error was fixed the 400+ items sold out. <br> <br> Considering the time I tried to purchase the item and the fact that it was a system error gave enough reason for me to be offered the product at the advertised price but this lady refused"
We're sorry to hear of the troubles you experienced in trying to place your order this morning. We'll instruct our complaints team to get in touch with you to get a bit more detail on the issues you experienced so that they can address it with our mobi team on Monday. They'll also liaise with the relevant product buyer then to see if there's any way for us to still offer the item to you at the deals price.
We're really sorry for the unpleasant experience and will do our best to make it up to you.
Sincerely,
Takealot.com
We're sorry to hear of the troubles you experienced in trying to place your order this morning. We'll instruct our complaints team to get in touch with you to get a bit more detail on the issues you experienced so that they can address it with our mobi team on Monday. They'll also liaise with the relevant product buyer then to see if there's any way for us to still offer the item to you at the deals price.
We're really sorry for the unpleasant experience and will do our best to make it up to you.
Sincerely,
Takealot.com
