DB
David B
1 reviews | Active since Aug 2011
05 Oct 2015, 15:12
system can't change delivery address
I placed an order, and used the mobile app for a change. Clicked on the wrong delivery address, which was my mistake, but I did realise this and tried to get them to change it before delivery even started.<br> <br> So problem 1, they never sorted the email I sent, so it didn't get attended to (according to the phone operator).<br> Problem 2, according to the callcentre agent and her manager, it is impossible to change a delivery address after the fact. Why not? Especially considering I told them there will be no one there.<br> <br> Super upset to say the least.<br> <br> Now according to the call centre, package will go back and they will just refund me the money...THAT IS NOT WHAT I WANT!
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takealot.com's replyOfficial
05 Oct 2015, 16:06Hello Tinuva,
We're sorry for not assisting with your address change request before the parcel shipped out and for the inconvenience this has caused. Once an item has been handed over to the courier, it's difficult to change the address without causing delays. The parcel would've been despatched to the specific area's delivery hub and would possibly need to be re-routed to the new hub which could take a day or two to arrange. We appreciate you taking our complaints team's call and allowing them to assist. As discussed we're busy making the necessary arrangements to have the parcel delivered to your preferred address.
We'll keep you updated as soon as the necessary arrangements have been confirmed.
Kind Regards,
takealot.com
We're sorry for not assisting with your address change request before the parcel shipped out and for the inconvenience this has caused. Once an item has been handed over to the courier, it's difficult to change the address without causing delays. The parcel would've been despatched to the specific area's delivery hub and would possibly need to be re-routed to the new hub which could take a day or two to arrange. We appreciate you taking our complaints team's call and allowing them to assist. As discussed we're busy making the necessary arrangements to have the parcel delivered to your preferred address.
We'll keep you updated as soon as the necessary arrangements have been confirmed.
Kind Regards,
takealot.com
takealot.com's reply05 Oct 2015, 16:06
Official
Hello Tinuva,
We're sorry for not assisting with your address change request before the parcel shipped out and for the inconvenience this has caused. Once an item has been handed over to the courier, it's difficult to change the address without causing delays. The parcel would've been despatched to the specific area's delivery hub and would possibly need to be re-routed to the new hub which could take a day or two to arrange. We appreciate you taking our complaints team's call and allowing them to assist. As discussed we're busy making the necessary arrangements to have the parcel delivered to your preferred address.
We'll keep you updated as soon as the necessary arrangements have been confirmed.
Kind Regards,
takealot.com
We're sorry for not assisting with your address change request before the parcel shipped out and for the inconvenience this has caused. Once an item has been handed over to the courier, it's difficult to change the address without causing delays. The parcel would've been despatched to the specific area's delivery hub and would possibly need to be re-routed to the new hub which could take a day or two to arrange. We appreciate you taking our complaints team's call and allowing them to assist. As discussed we're busy making the necessary arrangements to have the parcel delivered to your preferred address.
We'll keep you updated as soon as the necessary arrangements have been confirmed.
Kind Regards,
takealot.com