Surprisingly Bad Service, such a shame

I logged a return for my son's faulty toy on March 2nd (ref RRN-de84-4793). I was contacted and told it would be collected on Tuesday the 3rd, however it was rescheduled for some reason and I was told it would be collected before 4 on Wednesday the 4th. I then received a call at 4.30 to ask if it could be collected between 5 and 7pm that same day. I receive all my Takealot parcels at my work address so I stayed late to wait for the parcel collection. No courier arrived which wasted my evening, and I did not receive a call or email relating to this matter. I was then told it was rescheduled for friday 6th, again noone came to collect.<br> I contacted Takealot on Monday 9th March to let them know that the parcel still had not been collected nearly a week after logging the return, I was then told the courier would contact me. Did they? You guessed it! Nothing!<br> I am just very surprised, after 10 years of buying from you, out of the blue this terrible service. I know you guys are better than this because I only ever get great service from you. I am just a bit annoyed because my 16 month old son badly misses this toy! <br> Please sort this out, I need resolution not promises.