1 reviews | Active since Jun 2017

08 Jun 2017, 17:03

Supplier Problems/ Just bad client service!!!!!!

<p>I order 2 different items from the online site on the 22 May 2017(Coffee Maker and 4 Packs of Steak Knifes). According to the system we would have received our order by the 8th June 2017. This morning we have contacted their customer care line as the coffee maker was not delivered as indicated. The staff advised they will find out what the problem is and contact us back later this afternoon. Since no contact was made I took it upon myself to contact them back. I was advised that an email was sent out explaining that the supplier cannot supply my coffee maker as it was already updated the said supplier does not supply the Coffee maker anymore. I asked when and how was I supposed to know of such change because clearly their systems are not up to date. Where upon I was told that it has changed in May earlier and therefor I should now lodge a refund with them.</p> <p> </p> <p>How in the H@ll should I know the supplier is not selling such item ......? And clearly TAKEALOT has no control over the fact that the same product is still advertised and the add confirms stock available.</p> <p> </p> <p>Clearly, they do not care about customers and their requests. Pathetic!!!!!!</p>

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