MJ
Mauritz J

1 reviews | Active since Jul 2015

07 Jul 2015, 23:44

Supplier out of stock AFTER taking my payment...

I bought a coffee machine and capsules online, paid and received an email that my goods will be delivered 22/07/2015 as the coffee machine was supposedly ordered from supplier within 7-10 working days... Received an email from Karl stating that the machine is out of stock and that I have been credited. I am more than welcome to shop further for similar items AND that the rest of my order will be delivered. The machine in red was on special Less 33%, hence the fact that I've ordered it... Now I must take 1 of the other colours for an extra R1000... I could have easily bought the same machine at Game and take it the same day, yet I shop around for the best price... I suggest you get the supplier to phone one of it's stocked customers and recall 1 of their machines and deliver to my house on the date promised or give me another colour for the same price paid... OH! and yes thank you [URL Removed] for delivering the rest of my order tomorrow... WHAT WOULD YOU LIKE ME TO DO WITH THE CAPSULES, SHOVE IT UP MY...???

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Replies (1)
takealot.com
takealot.com's reply08 Jul 2015, 07:47
Official
Hello MREDRJ,

Our complaints team is in the process of investigating the matter with the product buyer and will be in touch to address this with you as soon as they've gathered insight into the stock situation and what other alternative solutions we could possibly offer to try and resolve this with you.

We're sorry for the frustrating experience and will do our best to get this straightened out soonest.

Sincerely,
takealot.com