TA
Tracey-Lee Alexander

1 reviews | Active since Feb 2015

04 Feb 2015, 16:22

Super disappointed in [URL Removed]

I am extremely disappointed in the service I have received from Takealot.<br> I placed the order on Friday and the payment was made on Monday.<br> Today I sent an email asking if my payment was received, I was then told to forward the proof of payment.<br> When I placed the order it stated that my order number(***)had to be written as a reference on the deposit slip.<br> So I ask you why does Takealot still require my proof of payment???which then has to be sent to the Finance department for authorization.<br> Come on, In this day and age online shopping should be way faster.<br> This is the worst experience of online shopping.<br> <br>

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Replies (1)
takealot.com
takealot.com's reply04 Feb 2015, 17:08
Official
Hello Tracey8909,

We're sorry that your order hasn't been processed as quickly as you expected it to. As discussed with Cawyn from our complaints department, your proof of payment is required as our finance team isn't able to pick the payment up on our system. As agreed with her, she'll contact you in the morning to follow up & confirm the status of your order.

Regards,
takealot.com