hK
hayley K
1 reviews | Active since Dec 2015
04 Dec 2015, 07:02
Such Disappointing Service
I ordered some goods on 30th November. The delivery date was 3 December. Lo and behold the goods never arrived yesterday. When I called them they couldn't give me a reason why my order wasn't delivered and told me that the delivery date had been changed to 7 December. Surely a company that prides itself on service delivery should have communicated with me as to the change of delivery date and the reason for it?
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takealot.com's replyOfficial
04 Dec 2015, 10:52Hello hayleykaplan,
It's unacceptable that we changed the delivery date without informing you and that we weren't able to provide you with an explanation when you queried this. This is not the kind of experience we wish to give any of our customers and we have instructed our complaints team to address this with the relevant departments. They'll get clarity on why your delivery date has changed and why this was not communicated to you.
They'll be in touch with you once they've gathered the relevant details and will ensure that this matter is resolved ASAP.
Sincerely,
takealot.com
It's unacceptable that we changed the delivery date without informing you and that we weren't able to provide you with an explanation when you queried this. This is not the kind of experience we wish to give any of our customers and we have instructed our complaints team to address this with the relevant departments. They'll get clarity on why your delivery date has changed and why this was not communicated to you.
They'll be in touch with you once they've gathered the relevant details and will ensure that this matter is resolved ASAP.
Sincerely,
takealot.com
takealot.com's reply04 Dec 2015, 10:52
Official
Hello hayleykaplan,
It's unacceptable that we changed the delivery date without informing you and that we weren't able to provide you with an explanation when you queried this. This is not the kind of experience we wish to give any of our customers and we have instructed our complaints team to address this with the relevant departments. They'll get clarity on why your delivery date has changed and why this was not communicated to you.
They'll be in touch with you once they've gathered the relevant details and will ensure that this matter is resolved ASAP.
Sincerely,
takealot.com
It's unacceptable that we changed the delivery date without informing you and that we weren't able to provide you with an explanation when you queried this. This is not the kind of experience we wish to give any of our customers and we have instructed our complaints team to address this with the relevant departments. They'll get clarity on why your delivery date has changed and why this was not communicated to you.
They'll be in touch with you once they've gathered the relevant details and will ensure that this matter is resolved ASAP.
Sincerely,
takealot.com