Subpar Service: Inaccurate Orders, Delayed Deliveries Despite Additional Fees

I have been a dedicated customer of Takealot for several years; however, my recent experiences with the last couple of orders have been quite disappointing.

Order ***, I placed an order for a specific headset. This one received was incorrect and I had to sent it back to be replaced.

Order ***, again I received the incorrect headset, but my son gave up and decided to just keep it. In the case of Order ***, I paid for the items, only to receive a notification on the day of delivery stating that the order had been canceled, and my account was credited.

Furthermore, for Order ***, I opted for same-day delivery by paying an additional fee, with the promised delivery date set for January 23, 2024. Regrettably, I have yet to receive this order. For this same order I received two of the items, and the one was the incorrect color.

Unfortunately, I couldn't find any option on their platform to raise a query or complaint. Therefore, I am reaching out to express my concerns and request a refund for the additional fee I paid for same-day delivery, as this service was not fulfilled. Your prompt attention to this matter would be greatly appreciated.