Stupid ********

I placed an order on the 8th of September 2021, order ***7 and i used my debit card to pay for this order, order was delivered on the 10th of September 2021.

On the 30th of October 2021, one of the items in order ***7 stopped working and i then logged a return and requested a replacement which was order by takealot as a replacement under order ***9 on the 4th of November 2021 and delivered to me on the 8th of November 2021.

On the 26th of February 2022, the very same item that was replaced stopped working again and so i decided to request a refund for this item which is R250 and requested that this amount be refunded to my debit card only to have this amount credited to my takealot profile. I callled in on the 1st of March 2022 and spoke to Abdul who told me that this item could not be refunded to my debit account because i supposedly used a gift card to pay for this order and i told him that he should look at the original order and he indeed confirmed that i used my debit card to pay for the full order and said he'd escalate the matter so that a manual payment could be made. Asked me to email him my banking details of which i did.

On the 2nd of March 2022, I received an email stating that a refund of R29 has been processed to my debit card and not the R250 as confirmed the day before so i called again and I spoke to Yamkela who then at 1st told me that i used a gift card to pay for the order and i referred her back to the original order and she too advised that she could see that i used a debit card and also promised to escalate the matter to have the rest of the money refunded back to my debit card only for her to later on send me an email stating that they only refunded R29 because the balance of R221 was refunded back to me on the 18th of February 2022 like how when i only logged a return request on the 26th of February 2022???

Today i called again and spoke to Dale and i repeated myself about Abdul and Yamkela and the entire story and he confirmed too that i was due a refund to my debit card and that he'd also escalate the matter only for me to receive an email this evening from a Lance stating that i used a gift voucher for the order and it therefore can not be refunded to my debit card... LIKE ARE YOU FREAKING KIDDING ME????? WHAY DO I NEED TO DO TO GET MY MONEY BACK????

I have a statement that proves that i did used my debit card to pay for order ***7. Even my order history on their site reflects the same!!!!