Struggling to get my order delivered/bad service/no communication

God day I ordered 3 items from Takealot in January, but due to unforeseen circumstances my delivery address changed and I emailed them on 5 February. Since that date there were no help or any proper assistance from them whatsoever!!! When I got a call from the delivery team on 6 February I was taken aback since they tried to DELIVER AT THE WRONG ADDRESS THAT WAS NOT VALID ANYMORE!! They then told me (the delivery team) the parcel will go back to the warehouse and be rerouted to my new address - i must just update the address (which I at that stage already did). THEN suddenly takealot told me they cannot deliver at my "new" address since it is in Stellenbosch and out of "their range??"

I phoned in on Saturday and spoke to a Mikyela - I explained the situation to her as it is clear that theit administration is not up to scratch, consultants does not check correspondence before they contact clinets - in short it is CHAOS AT TAKELOT!!! She said to me, "no worries madam, I will email you and you can merely respond with the new address (which belongs to my husband in Stikland) and we will deliver it early next week. I was happy about this because it is now 10 days later and I am quite FEDUP with the poor and pathetic service (or lack of)! Last night I got an email YET AGAIN FROM ANOTHER "CLUELESS PERSON (Brent Carelse) (can you not READ Brent??? urghhhh) : " I WILL INFORM OUR FINANCE TEAM TO REFUND YOUR EBUCKS TO YOU AS THE ITEMS RETURNED TO THE WAREHOUSE. IF YOU ARE STILL INTERESTED IN WANTING THE ITEMS, YOU ARE MORE THAN WELCOME TO PLACE A NEW ORDER" ??????? EXCUSE ME?????? WHY THER HELL DID I PHONE, AND AND AND - WHO GAVE YOU THE RIGHT TO CANCEL MY ORDER?????? AFTER I WAS TOLD IT WILL BE DELIVER EARLY IN THE WEEK TO THE ADDRESS IN STIKLAND??? I FEEL LIKE I AM ABOUT TO BURT A VEIN!? WHAT IS WRONG WITH YOU LOT OF PATHETIC ******** PEOPLE?????