Struggle to return damaged defective goods to Takealot

I bought a Fridge on the takealot app on Friday 31 Jan 2025, When unboxing the fridge I discovered it is dented, did not mind the dents, when pluging it in it started leaking water immediately. I logged it on the app and called the call Centre to make sure they arrange a time for collection so I can arrange to be home, countless calls costing over R200.00 in airtime and everyday the driver arrived without confirming time and me stuck at work. On Thursday 6 feb I managed to arrange a time with the driver my self as calling the call Centre and emailing yielded no fruit. The driver arrived refused to take the fridge as its not wrapped and also not willing to assist me to wrap it. Spent R300.00 on fuel to be there and collection could not be completed, In none of my calls was I advised the fridge needs to be wrapped, and also what do I know about packaging a Fridge. A manager called later the afternoon to apoligise, advised I would get a credit on my account to make up for my inconvenience and she will arrange the fridge to be collected on Saturday, she would also send a email summarizing our conversation. Today Friday 7 Feb i get contacted by a driver advising he is there to collect the fridge, this was not the arrangement. I check my email no summary email sent, no credit on my app, the status of my return shows as concluded. This is costing me another call ,taking time away from my clients. This matter is far from concluded. Can someone with a resolution please contact me Order nr ***. trying to resolve this matter has costed me in the acess of R1500.00 everyday I am with out a fridge it cost me more I cant even place a value on the anxiety and time it consumed.