Stinking Takealot product and aftersales service

I bought a Skyworth binge android tv box and had trouble pairing the remote to the device. Called Takealot for assistance and they sent me a li k to the manufacturers website where I had to fix my own problem. The website instructed me to download a system update and follow a set of steps in order to "reboot" the system. Didn't work and besides I don't see why I have to go through all that trouble for a brand new device. I subsequently called Takealot back and requested a new device. Second device gave me the same problem! Called Takealot to explain my dilemma, to which I got a response that they will email their technical department after which they will email me a response. Apprently their technical department don't speak directly to customers, as helping a customer who's struggling with a product is not worth it. Now been told that I must return the product for a refund. Why is it so difficult to get what I paid for. A week later I now have to wait for a refund and shop on their website for another product. This product needs to be removed from their website and a shot of putting the customer first needs to be given to everyone at Takealot!