Stingray customer service

@Takealot Why do you continue to sell Pure Pleasure electric blankets and refer customers to Stingray for support when their service is so poor? This is seriously damaging your brand reputation.

I logged a complaint on Monday regarding a faulty blanket and to date, I’ve had no feedback, no updates, and no indication of when the issue will be resolved. I spoke to Haile, who promised collection of the faulty item and a follow-up, but nothing has been done since.

If I had purchased this from any other major retailer, I would have received an exchange or refund by now. I strongly urge you to reconsider doing business with companies like Stingray/Pure Plessure who clearly do not value your customers.

Please resolve this issue urgently.