Still waiting for refund

I ordered a Nettari syrup and a Vichy Mattifying sunscreen from Takealot on 25 February 2025. When I received the order on 5 March 2025, they had sent the wrong sunscreen and the syrup was missing. I called Takealot to report the discrepancies and they said that they would log the return and send a courier to collect the sunscreen and deliver the syrup. However the email confirmation that I received stated that the syrup would be collected and there was no mention of the sunscreen. I emailed them back about the errors. Lifah from Takealot called back to say that it was fine, they would collect the sunscreen and deliver the syrup, regardless of the error on the email.

The sunscreen was collected, but no syrup delivered. Had to send them another email about the syrup and received it a few days later.

Then discovered that they had “concluded” my return request without crediting my account for the sunscreen.

I have sent 6 emails to them since 11 March 2025 explaining the same issue to multiple people, each of whom say that they will escalate the matter, but nothing has been done yet. Each of them ask for the same info, ask me to log the return of the sunscreen, even though it was already collected from me and then they never get back to me. When I send follow up emails, it’s always someone different who responds. They do not read trailing emails, they just start from scratch with the conversation and then palm you off to the next person.

I have still not received a response to my last email sent on 4 April 2025, and still no refund received.

I am so shocked at the level of idiocy of these Takealot agents and their appalling lack of regard for their customers. I will not be supporting them again.