Still waiting for product

Placed order last week on the 1st December, decided on that specific product due to the availability of product in Johannesburg. According to the site the product should have been delivered on the 3rd Dec, I phoned [URL Removed] on the 7th to see what the problem was and when i could expect the product, lady said she would need to investigate, no problems were recorded on the order. I have not heard anything and i still dont have my sons birthday gift that should have arrived on his birthday last week. Really not happy, no correspondence or feedback from [URL Removed]