Still waiting for my refund

I am hugely dissapointed in takealot... I have been a loyal customer for some time now... recently I had 2 items that were returned. I don't know what has gone wrong on their side but I have only been refunded for 1 of the returned items. After sending numerous mails I keep getting the same responce the refund had been processed and it will take a few days to reflect.... I have been waiting for over a month now and still nothing...