GM
Gloria M

1 reviews | Active since Jun 2011

15 Jan 2016, 10:33

still waiting for my delivery

i purchase a TV on Friday 8th of January 2016 11:31:54 AM. later that day i called to cancel the order as my husband got another TV. they told me that the order has been shipped to delivery people already so i cant cancel it. i mu st wait to to get it then i can do return process. ok fine. they came on Tuesday the 12th but return with it from the gate i dont why. i called takealot same day i told them that they delivery people returned with my order and i cant log a return when i dont have the item. Lungisa Ndingane told me that she will call them and they will bring it back before 5. i stayed at home, no one came. i got an sms to say \the parcel could not be delivered as scheduled. its been rescheduled for Wednesday 13th Jan before 5". even today"

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Replies (1)
takealot.com
takealot.com's reply15 Jan 2016, 14:10
Official
Hello makoyat1,

We are terribly sorry for the manner in which your query was handled. We realise that this has inconvenienced you a great deal and we are disappointed to hear about the bad experience you have had with us.

Thank you for taking our complaints teams call today and allowing us to investigate to resolve this matter as quickly as possible.

We have been in touch with the relevant parties and as soon as we receive feedback, we will revert back to you and conclude your request.

Regards
Takealot.com