sM
sibongile M
1 reviews | Active since Aug 2010
31 Aug 2015, 16:52
still waiting for my delivery
I purchased a textbook on the 25/08/2015 via [URL Removed] and it was said it'll be delivered by Friday. To date I still haven't received my book and I have an assignment I need to submit tomorrow. I've spoken to 2 agents who promised to get to me with feedback but I still haven't heard anything from them.<br> <br> 1 ref# (988331)<br> 2 ref# (993808)<br> <br> I really need this book
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takealot.com's replyOfficial
31 Aug 2015, 17:02Hello sibom05,
We apologise for the inconvenience caused by not delivering your textbook to you as promised. Our complaints team has been assigned to assist with this matter and they'll be in touch with an update as soon as they've liaised with the relevant buyer. It seems the stock is still on order from the supplier and we'll endeavour to get an update on its expected arrival as soon as possible. We'll also address the manner in which your initial enquiry was handled with the relevant agent to find out why this wasn't escalated on Friday when you first enquired.
Our team will need a bit of time to address this matter, but will be in touch as soon as possible.
Sincerely,
takealot.com
We apologise for the inconvenience caused by not delivering your textbook to you as promised. Our complaints team has been assigned to assist with this matter and they'll be in touch with an update as soon as they've liaised with the relevant buyer. It seems the stock is still on order from the supplier and we'll endeavour to get an update on its expected arrival as soon as possible. We'll also address the manner in which your initial enquiry was handled with the relevant agent to find out why this wasn't escalated on Friday when you first enquired.
Our team will need a bit of time to address this matter, but will be in touch as soon as possible.
Sincerely,
takealot.com
takealot.com's reply31 Aug 2015, 17:02
Official
Hello sibom05,
We apologise for the inconvenience caused by not delivering your textbook to you as promised. Our complaints team has been assigned to assist with this matter and they'll be in touch with an update as soon as they've liaised with the relevant buyer. It seems the stock is still on order from the supplier and we'll endeavour to get an update on its expected arrival as soon as possible. We'll also address the manner in which your initial enquiry was handled with the relevant agent to find out why this wasn't escalated on Friday when you first enquired.
Our team will need a bit of time to address this matter, but will be in touch as soon as possible.
Sincerely,
takealot.com
We apologise for the inconvenience caused by not delivering your textbook to you as promised. Our complaints team has been assigned to assist with this matter and they'll be in touch with an update as soon as they've liaised with the relevant buyer. It seems the stock is still on order from the supplier and we'll endeavour to get an update on its expected arrival as soon as possible. We'll also address the manner in which your initial enquiry was handled with the relevant agent to find out why this wasn't escalated on Friday when you first enquired.
Our team will need a bit of time to address this matter, but will be in touch as soon as possible.
Sincerely,
takealot.com