Still waiting for half of my order to arrive. I am now without a Christmas gift for my partner

I placed an order for 2 items on the 30th of November 2017. I paid immediately and received payment confirmation shortly after that (still on the 30th of November). It said that both products were in stock in both CPT and JHB.

My order was due to arrive on the 4th of November to an office address in Maitland, Cape Town. After not arriving, I contacted the call center and was told that they would follow up with the courier partners. I was then told I had not yet paid for the order and that is why it had not yet been sent to me (I received payment notification when ordering, and it came off of my card) After much back and forth, I was given a new order number, in which the order only contained one of the ordered items (Nutritech protein). After 20 minutes on the phone with someone in takealot's call center, I was assured that it was an error on their part and that my full order would be delivered by 14 December 2017. Lo and behold, only ONE item was delivered on 14 December. (The Nutritech protein). Still no word about my second item in the order (lifting straps) The next day (15 December) I called takealot and spoke to a consultant. I asked where my second item was and informed him that the office address originally attached to the order, could not be used as we were closing for year end on the 15th. He said it was no problem, he would contact the courier company and query where my item was and then he would contact me back for my home address as the office is now closed. I heard nothing from him and even emailed him my home address so that the waybill could be adjusted. No response The following Monday I again called the customer care line and informed them that the address needed to be changed to my home address. Th consultant took my home address down and said she put it in the notes part of the waybill for the courier company. 5 hours later, the courier company called me to say they were at the office address in Maitland and there is no one there to receive the parcel, even though I had warned takealot twice of this. On the 19th, the tracker on the takealot app said they would deliver the missing item before 5pm. I sat at home waiting all day, yet no delivery. On the 20th, I called the takealot call center to be told that they had to move it from one despatch building to another closer to my home address. On the 21st, the attempted to deliver the parcel to the office address YET AGAIN after countless emails and calls to takealot asking them to change the address. On the 22nd, the tracker on the app said the parcel was due to arrive before 3pm and again, I waited all day at home in case they came, which they did not.

Many a times on the phone to takealot, I was really kind and understanding. I was asked to be patient and understand its the busy season, which is exactly why I ordered the CHRISTMAS PRESENTS ON THE 30TH OF NOVEMBER. Please note that this was meant to arrive on the 4th of December!!! I am beyond angry. I am still waiting for the other item in my order and tomorrow is Christmas. I have asked for a supervisor/managers contact details but no response. I am just told that they are waiting to hear back from the courier partners. I have used all 100 minutes and some that I was sent this month on the phone to Takealot. This is now beyond ridiculous. I need to be compensated for my time as well as my airtime and I need to be given an explanation on where the hell my other item is?

Takealot you can contact me on ********** 689