Still waiting for collection of damaged product

<p>I logged a return / replacement with Take-A-Lot as a set of Y50 R1650 headphones I ordered 6 months ago broke. It is still under the suppliers 1 year garantee. I logged a return a week ago and was told the item will be collected, and that I will recieve a notification sms for collection to let me know when. I never got an sms, and while I was at work the driver showed up at my house. As I wasn't home, I told him to let me know which day he will come as I need to arrange for someone to be home. HE asked me to leave it with the complex security for collection the following day, which I did, but it never got collected. I've since then wrote two emails but no one responded. Take-A-lot has no call center you can call and when I track my return online it says that the matter had been resolved and the ticker is closed. THis is so dissapointing as I use them all the time, but now I don't even want to do my christmas gifting through them anymore due to the poor service I've recieved this past week. I really need my headphones work work. </p>