Still waiting for a refund after receiving refund confirmation on 08th August 2023, received an email that the refund was only processed today 15/08/2023 and will take another 9 days to clear in my Capitec account

Refer Order no ***.. I am so angry and upset with the takealot team, you are quick to deliver and take payment on order and actually marvelous in colleting a return because the quality is so terrible of the product, yet a refund had to be requested over and over again.. What happened with the customer service, i cannot believe i gave you'll 5 stars in reviews. Since the return of product and asking for the refund to be done by the original payment method i waited 3 days and received no news. I emailed takealot on 07/08/2023 and again on the 08/08/2023 with no joy, i phoned in over 5 times to be helped by a consultant whom was amazing and kept me in the loop all the way regarding my refund. I was impressed and she sent me an email to rate her service which i obviously gave her full stars....

Well i had to phone in today on the 15/08/2023 after sending 2 emails and not receiving feedback regarding my refund which is by now long overdue, just to be told they are waiting for feedback from the finance team. a little while later a receive a message from Capitec stating that a refund has been made and it will take 9 days to clear... Whaaaat!!!!!!

I immediately phoned customer services again and asked why was my refund not process on the 8th of August as per the email i received and Nadia Dan said she can only see in the history that there was some error but they have process the refund today. OMW i need my R2100.00 today as it is my sons birthday tomorrow and i have to buy his binoculars from a local place that has a better product...

The takealot driver collected the item on the 04/08/2023, on the 07/08/2023 a return was processes and concluded shy am i still waiting for refund which should be 3 to 5 days!!!!