Still Waiting...

<p>I had been looking to purchase sunglasses that had a good review for driving for my husband as he has glaucoma. I love Takealot and thus searched there first. I found the perfect sunglasses and opted for same day delivery which costs about R60 more than the normal shipping cost. He needed it that day as he was going to make a trip up the west coast. We had been told delivery would take place by 3 o'clock, and then I had diligently received notification during late afternoon that due to it being Black Friday there had been a technical problem and thus can only expect the item on Monday. Although very disappointed I accepted it as there was clearly nothing further I could do. Obviously though as a consumer who chose to pay extra to receive the item sooner, with Takealot guaranteeing same day delivery for that price, and the item eventually not being delivered the same day, I presumed the extra cost would be reimbursed to me. I had thus communicated this to an agent named Revaunn Collins, who had been the one to notify me, been kind and communicated well with me, and on whom no blame is put. Revaunn had done what was required as an agent and escalated the query to head office. This was well over two weeks ago, I had sent in another query as to the status of the escalated one and thus far received no response. I am still awaiting some sort of response, anything at all to let me know they are at least considering my query, just in the name of decency. I am so disappointed that I now see them in the same light as many providers who are quick to take money, yet as soon as money is due in reimbur*****t, they fail in customer service.</p>