NJ
Neil J
1 reviews | Active since Dec 2015
10 Dec 2015, 15:22
Still waiting!
My delivery was for Mon, 7 December. Nothing! No phone call or SMS. Not even a smoke signal. I called on Tuesday to inquire as to the whereabouts of my parcel and was told it was at the couriers and it will be delivered on that Tuesday. Again, no phone call, no SMS and no delivery. I call again on Wednesday. Again I am told it's at the couriers but it will be delivered that day. Silly me! Again no phone call, no SMS and no delivery. I call on Thursday and I can't even get through to the deliveries department. I then cancel my order! Thanks for nothing! Those were Christmas and birthday gifts!
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takealot.com's replyOfficial
10 Dec 2015, 16:35Hello neiljacobs3103,
Thank you for taking Maxine from our complaints team's call to apologise for failing to deliver your parcel and for the inconvenience this has caused you. Shopping with us is supposed to be as easy as placing your order and receiving delivery of it and we're sorry that this wasn't the case with this order. As requested we will process your cancellation immediately and will request a refund for your order.
We will make sure to address this failure with the responsible courier and will take the necessary corrective action.
Sincerely,
takealot.com
Thank you for taking Maxine from our complaints team's call to apologise for failing to deliver your parcel and for the inconvenience this has caused you. Shopping with us is supposed to be as easy as placing your order and receiving delivery of it and we're sorry that this wasn't the case with this order. As requested we will process your cancellation immediately and will request a refund for your order.
We will make sure to address this failure with the responsible courier and will take the necessary corrective action.
Sincerely,
takealot.com
takealot.com's reply10 Dec 2015, 16:35
Official
Hello neiljacobs3103,
Thank you for taking Maxine from our complaints team's call to apologise for failing to deliver your parcel and for the inconvenience this has caused you. Shopping with us is supposed to be as easy as placing your order and receiving delivery of it and we're sorry that this wasn't the case with this order. As requested we will process your cancellation immediately and will request a refund for your order.
We will make sure to address this failure with the responsible courier and will take the necessary corrective action.
Sincerely,
takealot.com
Thank you for taking Maxine from our complaints team's call to apologise for failing to deliver your parcel and for the inconvenience this has caused you. Shopping with us is supposed to be as easy as placing your order and receiving delivery of it and we're sorry that this wasn't the case with this order. As requested we will process your cancellation immediately and will request a refund for your order.
We will make sure to address this failure with the responsible courier and will take the necessary corrective action.
Sincerely,
takealot.com