Still no resolution........the bad service continues

I wrote a review on Take a lot two weeks ago when the delivered a box of junk instead of a R2000 office chair well here is the update. A supervisor from Take alot Caryn (a lovely Lady) reached out to me and after looking over the photos I sent her, agreed that I had a valid claim for the box of junk to be returned and an actual chair to be sent to me. She logged it at the highest priority and as an exception so that there would be no questions asked at the warehouse well guess what.........some idiot at the warehouse did not even bother to read the email sent to him and just decided to reject the return as not meeting criteria. On contacting the returns customer care again, I was told that the chair was in stock and they will get it sorted out for me. Well the box of junk is back on its way to me, so now I have to lodge a other return, wait for it to be te-collected and hopefully then I might get the chair I paid for almost a month ago. You would think that a big business like Take a Lot would have compitent warehouse staff that can read and follow simple instructions but no.........I think that is the problem they are two big and don't care anymore.......