Still no refund on item

I have complained on Hello Peter about two weeks ago of an item I wanted to return and get my money back!!!<br> This is the worst service I have ever received I WILL NEVER EVER ORDER FROM TAKEALOT AGAIN!!!!! After my complaint a lady by the name of KIM phoned me from takealot and apologised for all the drama and promised to sort out the problem with my returned item. So last week the courier came and collected my item I asked for a slip from him but he said I don't need one. I have received no feedback from takealot yesterday I phoned them and they say that on the system it says the courier was cancelled and don't I have a slip to track the return. So where the hell has that item disappeared to???? So here we go again with the drama to get my money back!!!