1 reviews | Active since Nov 2015
STILL NO REFUND
On the 18th of October I ordered a bikini from takealot. I was told it would be delivered the following Friday, a week and a half later. The day of intended delivery, I happen to go on their app only to see that my order has been cancelled. I was not notified about this and would have sat at home all day expecting said delivery. Afrer I sent an email, i was apologised to and notified that the R400 was credited to my takealot account. I then emailed to say I don't want takealot credit but rather my money back. It was then promised TWICE to have been sent to me and on this date, 10 November 2015, I still haven't received my money into my account. II even sent a copy f my bank statement to prove I had not received the money. This is getting beyond ridiculous now.
We know all about the excitement and anticipation of waiting for a takealot delivery, so we understand your disappointment when you were informed about the out of stock situation on the day that delivery was supposed to take place. We're really sorry for letting you down like this and for the unfortunate outcome of your order. We'll address this with the relevant department to ensure customers are informed as soon as possible about any troubles with their orders to try and prevent such disappointment in future.
It seems that a refund was processed for this purchase on 29 October already. We've asked our finance team to provide us with the proof of payment, which we'll send to you as soon as we receive it.
Sincerely,
takealot.com
We know all about the excitement and anticipation of waiting for a takealot delivery, so we understand your disappointment when you were informed about the out of stock situation on the day that delivery was supposed to take place. We're really sorry for letting you down like this and for the unfortunate outcome of your order. We'll address this with the relevant department to ensure customers are informed as soon as possible about any troubles with their orders to try and prevent such disappointment in future.
It seems that a refund was processed for this purchase on 29 October already. We've asked our finance team to provide us with the proof of payment, which we'll send to you as soon as we receive it.
Sincerely,
takealot.com