Still no parcels

I refer to my previous complaint. I have sent e-mails to Takealot advising that I have not received my parcels. Yesterday 30 December I received 3 calls asking 1. whether I had received my parcels 2. Giving me the name of the person who apparently signed for a parcel that was delivered, of which I have no knowledge and 3. Advising that a replacement parcel was due for delivery before 17h00 yesterday, which of course has not arrived. I was also informed that there are problems with the 3rd party couriers, UTI.<br> Quite frankly, this is their problem, not mine. In good faith I paid for what was ordered, I was given a date on when to expect delivery, which did not materialize, I have waited patiently for my order which has not arrived. I don't want nicely written apologies and promises that the matter is being looked into. I want results, which are not forthcoming. I will therefore demand a full refund, and please, don't insult me by giving me a credit for futher purchases. I will cetainly never shop here again.