1 reviews | Active since Mar 2013
Still no parcel after 6 notifications 4 delivery
I ordered goods on the 22nd of November and Got a notification that I will receive my parcel before 5:30pm on 23 November. Since then I have received 6 notifications of delivery, each for a different day stating that I will receive my parcel before 5:30pm. My Fiance and I have called Mr delivery more than once. On Friday someone from Mr delivery called and said that they are sorry and will deliver today (30 Nov) . Every time we phoned Mr delivery they assured us that we will receive our parcel the same day. It has been a week now and I still haven't received anything yet! I am very disappointed in TAKEALOT as this is the first time I am having this problem. It's ridiculous to send a notification for delivery and then no delivery takes place! Order no:***. Please make sure that my parcel get delivered tomorrow, otherwise I don't want it anymore!
We understand your frustration w.r.t. the multiple missed deliveries, as we'd not be happy either had we been in your shoes. It's unacceptable that this delivery has not been completed yet and we'll take this up with the relevant delivery branch in the morning to determine what's caused these delays. We'll also make sure that the necessary arrangements are made to complete delivery tomorrow and we've assigned this matter to our complaints team to monitor and ensure that this is followed through.
Our team has tried reaching you to confirm the aforementioned details with you, but could not get hold of you. They've sent you an e-mail to which you can reply with a suitable time to try again.
Sincerely,
takealot.com
We understand your frustration w.r.t. the multiple missed deliveries, as we'd not be happy either had we been in your shoes. It's unacceptable that this delivery has not been completed yet and we'll take this up with the relevant delivery branch in the morning to determine what's caused these delays. We'll also make sure that the necessary arrangements are made to complete delivery tomorrow and we've assigned this matter to our complaints team to monitor and ensure that this is followed through.
Our team has tried reaching you to confirm the aforementioned details with you, but could not get hold of you. They've sent you an e-mail to which you can reply with a suitable time to try again.
Sincerely,
takealot.com