Still no DELIVERY

I AM WRITING THIS WITH SO MUCH ANGER. TAKEALOT WAS SUPPOSE TO DELIVER MY LUGGAGE SINCE THURSDAY BUT IM STILL WAITING FOR MY ORDER. IT IS NOW MONDAY AND I REALLY NEED MY PARCEL. JUST NOW I SPOKE TO A CONSULTANT WHO IS LISA AND SHE TELLS ME MY ORDER HAS BEEN MISPLACED AND IS LOST. AND THAT I MUST WAIT FOR THE BRANCH TO GET BACK TO ME. WHAT AM I SUPPOSE TO DO. I AM TAKING THIS TO SOCIAL NETWORKS AND I AM GOING TO EMAIL THE CEO KIM REID AS I HAVE HIS EMAIL ADDRESS. I WORK FOR THE NASPERS GROUP AND IM NOT HAPPY AT ALL. SOMEONE AT DELIVERIES IS GOING TO LOSE HIS OR HER JOB. IM SO SO ANGRY YEERRRRRRRRRR.