AM
Asanda M
1 reviews | Active since May 2011
16 Nov 2015, 08:25
Still awaiting refund: Reference: RRN-60dd-537d
I requested a refund on 10 Nov and was advised that my request will be sent to the accounts department and that the amount will be deposited into my account in 2 to 3 days. Six days later I have not received the money, I have always received excellent service from Takealot this is really dissapointing. Please follow up on my refund request ASAP.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
16 Nov 2015, 09:07Hello mngcata,
We're sorry for the delay with your refund and for the concern this has caused. Our complaints team has investigated this matter and found that your request was unfortunately not submitted correctly. We'll make sure this is done ASAP and we'll provide the necessary coaching to the agents who assisted with this matter on how to process these requests correctly in future. Our team will provide you with the proof of payment as soon as this has been actioned.
We're sorry for the slip up and for letting you down this time around. We'll do our best to get this matter resolved ASAP.
Sincerely,
takealot.com
We're sorry for the delay with your refund and for the concern this has caused. Our complaints team has investigated this matter and found that your request was unfortunately not submitted correctly. We'll make sure this is done ASAP and we'll provide the necessary coaching to the agents who assisted with this matter on how to process these requests correctly in future. Our team will provide you with the proof of payment as soon as this has been actioned.
We're sorry for the slip up and for letting you down this time around. We'll do our best to get this matter resolved ASAP.
Sincerely,
takealot.com
takealot.com's reply16 Nov 2015, 09:07
Official
Hello mngcata,
We're sorry for the delay with your refund and for the concern this has caused. Our complaints team has investigated this matter and found that your request was unfortunately not submitted correctly. We'll make sure this is done ASAP and we'll provide the necessary coaching to the agents who assisted with this matter on how to process these requests correctly in future. Our team will provide you with the proof of payment as soon as this has been actioned.
We're sorry for the slip up and for letting you down this time around. We'll do our best to get this matter resolved ASAP.
Sincerely,
takealot.com
We're sorry for the delay with your refund and for the concern this has caused. Our complaints team has investigated this matter and found that your request was unfortunately not submitted correctly. We'll make sure this is done ASAP and we'll provide the necessary coaching to the agents who assisted with this matter on how to process these requests correctly in future. Our team will provide you with the proof of payment as soon as this has been actioned.
We're sorry for the slip up and for letting you down this time around. We'll do our best to get this matter resolved ASAP.
Sincerely,
takealot.com